What’s your return policy?

A: If you are unhappy with your purchase for any reason after you have received it we offer a 14-day money back guarantee minus return shipping. Please contact us at info@therarecreature.com for return instructions.


Is shedding normal?

A: Yes, in the beginning. Because of the nature of this yarn shedding is normal. It will shed while you work it and the 1st time of wearing, but don't worry shedding will decrease thereafter. If problem persists hand wash finished knitted item in lukewarm water, then lay flat on towel to dry.


What are the characteristics of Alpaca yarn?


What are alpacas?

A: Alpacas are camelids related to llamas and vicunas. They grow coats of dense, fine hair that is very strong and has superb insulating properties. There are two breeds of alpaca; the Suri alpaca and the Huacaya alpaca. Alpacas are kept in herds that graze on the level heights of the Andes of southern Peru, northern Bolivia, Ecuador, and northern Chile at an altitude of 3,500 m (11,500 ft) to 5,000 m (16,000 ft) above sea level, throughout the year.

Alpacas are about 3 feet tall and weight around 100-180 pounds. Their life span is about 15-20 years. They are a one coated animal and grow about 5-8 pounds of fiber a year, at a rate of about 3.5 inches per year. 


There are small straws in the yarn from time to time, what is it and why is it there?

A: That is vegetable matter. The alpacas live in open spaces in highlands of Peru where it has strong grass that gets tangled in the alpacas’ fleeces. During the fleeces processing phase some of the straws or vegetable matter can not be take out due to the small size, thus very small amount (less than 1%) can be found. Of course we do our best to have 0 vegetable matter


Why are alpacas more sustainable than cashmere goats?

A: Alpaca grazing helps regenerate their natural environment. They leave larger plants alone, preferring to chew the tops of grasses and leaving the roots in tact. While they eat, they spread native grass seeds and fertilize the soil. In addition, their feet are padded so it does not damage the landscape.


How are the Alpacas treated?

A: Alpaca are raised free range in the Peruvian highlands. The families who care for them treat these prized animals with respect and kindness.


What are the colors of alpaca yarns?

A: Alpaca’s fiber comes in many beautiful natural colors as classified in Peru including a rainbow of browns, grays, beiges, and creams. We select our colors mindfully and highlight the naturals as much as possible to avoid extra pollution, water waste and toxic chemicals sometimes present in most high-impact dying processes.


How do I care for alpaca items?

A: Most alpaca sweaters and accessories may be hand washed in lukewarm water with a mild soap and lay flat on towel to dry.  In summer, your alpaca garments should be stored away from possible moth infestation. We recommend using a sealed cedar chest, the freezer (put garment in a zip lock bag first) or in other moth protected environments.